Give your staff a login

Staff can have their own login to your dashboard. They answer booking requests and enquiries, and look after bookings, the calendar, customers and reviews. Everything else stays with you as the owner: your tours, your site, your settings, your plan and your account.

How many staff logins you get

Each plan includes staff logins: 1 on Starter, 3 on Pro and 10 on Custom. Invitations that haven’t been used yet count too, until they run out.

Invite someone

1. In your dashboard, click Account.
2. Under Your team, click Manage your team.
3. Type their email under Invite someone, then click Send invitation.

We email them a link. It works once, for 7 days. When they open it, they choose a name and a password, and they’re signed in to your dashboard.

An email address can only have one Tourfect login. If someone already has a login with another business, invite them with a different address.

What staff can do

Staff see a shorter menu. They can:

• reply to booking requests, and accept or decline them
• answer enquiries
• look after bookings and the calendar, including asks to change or cancel a booking
• see and edit customers
• approve, hide and reply to reviews

They can’t change your tours, your site, your branding, your domains, your tracking, your documents or your plan, download your data or close the account.

Emails for staff

The emails about new requests, enquiries and replies go to owners. Staff can choose to get them too:

1. Signed in as the staff member, click Account.
2. Under Emails, tick Email me about new requests, enquiries and replies.
3. Click Save.

They then also get the emails about asks to change or cancel a booking, and reviews waiting for approval. On your Your team page, staff who get the emails are marked Gets emails.

Remove someone

1. Click Account, then Manage your team.
2. Click Remove next to their name, or Cancel invitation if they haven’t joined yet.

Their login stops working at once.